Returns & Exchanges

At Oak Furniture Store, we stand by the quality of our solid wood craftsmanship and offer a 30-day return policy for items in their original condition. If your new furniture doesn't perfectly fit your home, we are here to help facilitate a smooth return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and reason for return.

• 2.
  Prepare for Collection

  Ensure the furniture is disassembled, if applicable, and securely repacked in its original packaging to prevent damage during transit.

• 3.
  Schedule a Pickup

  Our specialized furniture couriers will contact you to arrange a convenient date and time to collect the items from your home.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.